Managed IT Services

Our Service Desk provides 24/7 support to ensure the seamless operation of your IT systems. With a dedicated team of specialists, we proactively manage and maintain your technology, preventing potential issues and resolving support queries as they arise in an average resolution time of 30 minutes or less, minimising downtime and keeping your operations running smoothly. Whether you require software support, system optimisation, or general IT assistance, our Service Desk serves as your primary contact for all technology-related needs, enabling uninterrupted operations within your enterprise. 

Our Endpoint Management solutions ensure all devices within your organisation are secure, up-to-date, and performing optimally. This includes desktops, laptops, mobile devices, and IoT devices. By applying robust end management policies, procedures and applications, we reduce the risk of attacks and prevent security breaches. Our proactive approach maintains compliance with industry standards whilst allowing your team to work efficiently and securely. 

Our Cloud Management services optimise your cloud infrastructure for performance, security, and cost-efficiency. We handle all requirements from cloud migration and deployment to ongoing management and support. By leveraging the latest cloud technologies such as M365, we ensure appropriate infrastructure management and scale of your operations, improve collaboration, and reduce IT costs, all while ensuring data security and compliance. 

Our Infrastructure Management covers the maintenance and optimisation of your entire IT infrastructure. We monitor and manage servers, storage, and network components to ensure they operate at peak performance. Our proactive approach includes regular health checks, performance tuning, and capacity planning, helping you avoid disruptions whilst maintaining a robust IT environment.

Our Network Management ensures your organisation’s network is reliable, secure, and efficient. At Incito we monitor network performance, manage configurations, and implement security measures to protect against threats. Our team also handles network troubleshooting and optimisation, ensuring seamless connectivity and optimal performance for all your business applications. 

Our Backup and Data Recovery services safeguard your critical data against loss or corruption. As part of our managed IT solutions we implement robust backups and regularly test recovery procedures to ensure your data can be quickly restored in the event of a disaster. This comprehensive approach minimises downtime and protects your business from data loss, ensuring the continuity of your operations. 

Service Management encompasses the planning, delivery, and support of IT services to meet your business needs. We follow industry best practices and frameworks to ensure efficient service delivery and continuous improvement. Our focus on service quality and customer satisfaction helps you achieve your business objectives while maintaining a high level of operational efficiency.