Overview
- Industry
- Hospitality / Surf Club
- Staff Supported
- 100+
- Country
- Australia
Simon and the Incito team have transformed our club’s IT infrastructure, eliminating the downtime we had historically experienced, which often happened during peak demand—a critical issue for any hospitality business. Their responsiveness, regardless of the time of day, proves they are truly there for their clients, and their exceptional technical expertise and commitment to providing strategic solutions have made them an invaluable partner in eliminating IT risks, allowing our team to focus on delivering outstanding hospitality experiences rather than worrying about technology challenges.
Paul Stephenson, Financial Controller, Alex Surf Club
Significant IT issues that caused frequent outages.
Alex Surf Club was struggling with significant IT issues that caused frequent outages, particularly during busy times like Friday nights. These disruptions not only led to a decline in customer service but also resulted in financial losses and damage to the club’s reputation in the community. Such interruptions were a major concern for management, necessitating a thorough evaluation of their IT infrastructure.
To address these challenges effectively, Incito conducted a comprehensive Health IT Check and replaced the outdated core infrastructure.
This solution involved implementing better server infrastructure and environmental monitoring, and ensuring the setup was robust enough to prevent previous issues, including a backup power solution. The approach was designed not only to fix existing problems but to lay a foundation for long-term stability.
As a result of these interventions, Incito has successfully stabilised Alex Surf Club’s IT environment, eliminating downtime and significantly enhancing the customer experience.
This renewed reliability has empowered the club to serve its members consistently, without interruptions, restoring its reputation in the community and driving member satisfaction. Now, the club can confidently focus on delivering exceptional service rather than worrying about IT failures.
Reduction in IT downtime
Happy patrons
End users supported
