Overview
- Industry
- Arts & Culture
- Staff Supported
- 400+
- Country
- Australia, Global
Incito has consistently provided exceptional support, ensuring our IT operations run smoothly on a global scale. Their proactive approach and dedication are evident, often exceeding our expectations. Simon’s direct and kind manner, coupled with his team’s willingness to support, exemplifies the personalised and human-centric service that sets Incito apart. I highly recommend their services for any business seeking reliable and comprehensive IT support.
Faye, Systems Manager, Urban Arts Project
UAP encountered opportunities for improvement in their security framework that could enhance their operational resilience.
There were existing elements within their system that presented security risks, including the need for more robust event failure protocols and addressing specific points of vulnerability. The existing setup’s lack of redundancy could impact system availability, potentially leading to extended downtimes in the event of an outage. Additionally, the management of accounts and access presented an area for enhancement to strengthen overall security posture, whilst the server room required improvement.
Comprehensive infrastructure upgrade for UAP, ensuring seamless operations, enhanced security, and global integration.
Our solution began with conducting a detailed health check to pinpoint areas that required protection while securing warranties for the server hardware. Incito implemented best practices to ensure that ongoing business operations were maintained seamlessly. Recognising the need for a robust infrastructure, Incito transitioned UAP’s operations into a properly managed data center, thereby enhancing both their physical and digital environments. This move was crucial in mitigating risks against potential disasters. As UAP expanded globally, Incito successfully integrated their New York City team into the existing infrastructure, which improved data flow while maintaining the necessary security protocols.
The transformation led to a robust, efficient infrastructure for UAP, ensuring seamless global collaboration and uninterrupted operations.
The transformation yielded significant benefits, including optimised data flow that enhanced communication and integration across global teams. UAP also experienced increased uptime, with the company never facing any downtime since the transition. Following the stabilisation of their infrastructure, Incito continually identified and implemented strategies for further improvement, ensuring UAP’s operations remained resilient and efficient in the face of future challenges.
End users
Downtime
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