Bartons

Overview

Industry: Auto Dealership
Staff Supported: 400
Service: Managed IT Services (IT MSP), Cloud & Network Services
Country: Australia

Challenge

Bartons faced technology performance issues and instability within their outdated IT environment.

Solution

Incito implemented a comprehensive overhaul of Bartons’ infrastructure, transitioning to a cloud-first approach.

Results

Bartons achieved enhanced operational efficiency, improved customer engagement, and seamless scalability of their technologies.

Partnering with Incito has given us a single point of contact for all of our IT needs, eliminating the complexity and cost of managing multiple third parties. Their cross-industry expertise and responsive support have significantly improved our operations, from internet speed to equipment updates.
Mitchell O’connor, Chief Financial Officer, Bartons Group

The challenge

Bartons faced significant technology challenges due to an outdated IT infrastructure.

The organisation experienced frequent outages, which led to persistent performance issues that affected approximately 400 staff members and their client experience. These critical issues made existing systems unfit for purpose and were of utmost attention to the Bartons team, as customer satisfaction is a priority.

The solution

To address these challenges, a comprehensive IT overhaul was initiated to enhance operational capabilities.

This included the replacement of outdated hardware such as switches, routers, and firewalls. Resources were centralised in a dedicated IaaS data center, allowing for the implementation of a cloud-based phone system that improved staff mobility. Additionally, the Wi-Fi network was upgraded to facilitate better engagement with customers. A contact center was established to streamline operations and enhance core call flow analytics, enabling real-time data use for informed decision-making.

The results

A robust, cloud-based system stabilised operations and enhanced customer experience.

Bartons achieved a stable IT environment with a fully cloud-based system, eliminating core performance issues and achieving a complete 100% reduction in system outages. This transformation led to a significant improvement in service delivery, resulting in 100% customer satisfaction. Furthermore, the fully cloud-based infrastructure allowed for flexible and scalable operations, supporting the company’s growth through acquisitions and mergers. Ongoing strategic IT guidance also improved the overall customer experience by leveraging real-time analytics for timely operational adjustments.

Reduction in System Outages

Customer Satisfaction

Cloud Based